Top Shine Cleaning Services, LLC is committed to delivering high-quality commercial cleaning and janitorial services. This Warranty outlines what is covered under our service guarantee, as well as the limitations of that coverage.

1. Our Satisfaction Guarantee
If you are not satisfied with the quality of a completed cleaning service, please notify us within 24 hours of service completion. We will re-clean the affected area(s) at no additional charge, provided the concern falls within the original scope of service.

2. What Is Covered
Our warranty applies to the quality and completeness of the cleaning service performed, including:

Re-cleaning of missed or inadequately cleaned areas within the agreed scope of work

Minor stain removal on surfaces where our products and methods are appropriate for the material (e.g., carpet, tile, countertops, upholstery), where reasonably achievable

Minor repairs directly caused by our cleaning process (e.g., reattaching a loose fixture disturbed during service), at the Company's discretion

3. What Is Not Covered
This warranty does not cover:

Pre-existing stains, damage, or wear present prior to our service

Stains or damage resulting from materials, surfaces, or items not disclosed to us as requiring special care

Permanent staining or damage that cannot reasonably be remedied through standard commercial cleaning methods

Damage to fragile, deteriorated, or improperly maintained surfaces and items

Structural repairs, plumbing, electrical, or any repair work outside the scope of cleaning services

Issues arising from Client's own cleaning, maintenance, or use of the space after our service is completed

Normal wear and tear

4. Scope of Repairs
As a cleaning and janitorial company, Top Shine Cleaning Services, LLC does not warranty or guarantee structural, mechanical, plumbing, electrical, or other non-cleaning-related repairs. Any minor repair addressed under this warranty is limited to incidental issues directly related to the cleaning process and is provided at the Company's sole discretion, not as a guaranteed service.

5. How to Request Warranty Service
To request re-cleaning, stain remediation, or a warranty-related repair, contact us within 24 hours of service completion:

Phone: (813) 477-5690
Email: [email protected]

Please include your service date, location, and a description (and photo, if possible) of the concern.

6. Limitations
This warranty does not extend the liability terms outlined in our [Terms of Service]. All warranty remedies are limited to re-performance of service, stain remediation, or minor repair as described above — not monetary refund or compensation beyond the original service cost, except as otherwise required by law.

7. Changes to This Warranty
Top Shine Cleaning Services, LLC reserves the right to modify this Warranty at any time. The version posted on our website at the time of service will govern that service.